Week2a - Communication Between Business and Consumer

It seems that, sometimes if you take your complaint to social media, they are forced to answer. Forced to care. If not, they can receive a huge backlash online. This can be bad for some small businesses. If enough people are talking about it online, then eventually people could stop buying form you. This is different than what they did in the past. In person or over the phone. Could you even imagine, complaining to someone's face. I'd rather not. 

I'm not one to really post reviews. I have, in the past, left positive reviews for small businesses that I have ordered from. I try to make my reviews factual and keep my personal issues aside. If I have an issue, I'll message the seller first before I start making bad reviews. Most of the time, they are eager to fix your problem because they care about your business.

If this was my own business, I would respond with concern/happiness for the customer and their experience, whether or not it was positive or negative. As a business owner I need to listen to what my customers are saying. The good and the bad. This helps me to make decisions of what i need to do the fix the negative. The positive is letting me know what I am doing right. The reviews are a great help to every business. 

I checked out a few places for reviews. Brooklynn Boyz Pizza is the best pizza place in the area. I was curious to see if other people agreed. There were both good and bad reviews. Most of the most recent reviews were very positive about the pizza. There were a few times when they noticed my pizza was flimsy or something and he hooked me up with another slice. Most of the negative reviews were about the staff being rude and some about the pizza. I personally have never had any issue with them. They are always super nice when we are there. 

I also checked out the Protein for Pets reviews on Facebook, Google and Yelp. On Yelp there are 82 reviews and most of them are positive but the most recent is a year old. On Facebook there were only 3 reviews the most recent 2 years ago. I did a little better when I checked Google for reviews. The most recent is 3 months old. Most of the reviews we great. There were a few 1-to-3-star reviews.